Refund policy
RETURN & REFUND POLICY
We want you to be happy with your Briar & Bourbon purchase. Because our collection includes products fulfilled by multiple trusted brands and suppliers, return eligibility and return instructions may vary by item.
Returns
To request a return, please contact us at hello@briarandbourbon.com within 30 days of receiving your order. Items must generally be unworn, unused, with original tags attached and in their original packaging.
Please do not send a return to the address shown elsewhere on our website. You must contact us before returning an item so we can provide the correct return instructions and, when applicable, the appropriate return address for that product.
Items returned without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at hello@briarandbourbon.com with your order number and photos of the item so we can review the issue and help make it right.
Non-Returnable Items
Certain products may not be eligible for return, including personalized or custom products, final-sale items, gift cards, and certain personal-care or hygiene-related products. Any product-specific restrictions will apply where indicated.
Exchanges
Exchange availability depends on the product and supplier. Contact us at hello@briarandbourbon.com and we will let you know the options available for your item.
Return Shipping
Return shipping costs and instructions may vary depending on the reason for the return and the supplier fulfilling the product. We will provide applicable instructions when your return request is approved.
Refunds
Once an approved return has been received and inspected, we will notify you regarding your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit-card provider.
Questions
For any return or refund questions, contact us at hello@briarandbourbon.com.